Return & Refund Policy

1. Return Window

You can request a return or refund within 30 days of receiving your order. To be eligible, your item must be unused, in its original packaging, and in the same condition that you received it.

2. Non-Returnable Items

Certain items such as perishable goods, custom products, or personal care items may not be eligible for return. Please check the product page or contact us for clarification before purchasing.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 10–15 business days.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please email us with details and a photo of the issue.

5. Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrectly shipped. We recommend using a trackable shipping service for safety.

6. Contact Us

To request a return or ask about refund eligibility, contact us at:
Email: support@lapointstore.com